1. How will my orders be delivered?
We use reputable couriers, such as Australia Post. We also have our own delivery vehicle to deliver around Sydney, the Central Coast and Newcastle.
Pick up from Ryde is also available upon request. You will be notified when your order is ready to pickup.
2. What is the delivery fee to my area/postcode?
The Australia Post delivery fee is calculated automatically based on cubic meter volume or weight of your order at check-out. Please enter your post code to get the correct shipping cost. We deliver directly to certain areas in Sydney, the Central Coast and Newcastle (bulk orders only). Delivery fees are the same as regular parcel delivery charged by Australia post within these areas.
To determine shipping cost to your area, please refer to the Australia Post Price Guide. Specifically, for regular parcel shipping cost please refer to: Regular parcel charges (posted from Sydney (N1)); For Express Post parcel shipping cost please refer to: Express Post parcel charges (posted from Sydney (N1)).
3.What happens if there is no one available to accept the delivery?
If no one is available to accept the delivery, you can leave delivery instructions so the goods can be left at a safe place. We will not be liable for stolen goods. If no instruction is given, re-delivery by the the courier may incur a fee.