Terms and Conditions


 Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following disclaimer, together with our terms and conditions of use.

By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to https://hotelproductssupplies.com.au and “You” and “Your” refers to you, the client, visitor, website user or person using our website.

The information contained in this website is for general information purposes only and is provided by https://hotelproductssupplies.com.au While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, templates, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. You need to make your own enquiries to determine if the information or products are appropriate for your intended use.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you may be able to link to other websites which are not under the control of https://hotelproductssupplies.com.au. We have no control over the nature, content and availability of those websites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, https://hotelproductssupplies.com.au takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


It is ackowledged that some of the images on this website come from website such as pixabay, etc. If it is believed that we used your images wrongly, we will respond within 48 hours upon request.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following. You may print or download contents to a local hard disk for your personal and non-commercial use only. You may copy some extracts only to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. You may not transmit it or store it on any other website or other form of electronic retrieval system.


We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and https://hotelproductssupplies.com.au’s rights and obligations to each other.


It is an essential pre-condition to you using our website that you agree and accept that https://hotelproductssupplies.com.au is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents, templates or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


For the purposes of Schedule 2 of the Australian Consumer Law, https://hotelproductssupplies.com.au’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

You must be over 18 years of age to use this website and to purchase any goods or services.


We aim to keep this website up to date with the latest information regarding our stock. Where significant delays are expected or where an order cannot be completed, we will contact you as soon as possible by email or telephone.

However, there may be unavoidable occasions when:

  • all or part of your order cannot be fulfilled immediately, or
  • all or part of your order cannot be fulfilled at all.

At this point we will discuss options regarding the urgency of your order, and cancellation and refund on your total or partial order is available to you should you wish. We will not be held responsible for inability to complete any orders.

All products with a limited sales period which are displayed in https://hotelproductssupplies.com.au will have the withdrawal date clearly shown.

However, where a product becomes unavailable due to unexpected or high demand, and that item is ordered by you before we withdrawn that item from the website, we will not be held responsible for inability to complete that order.  In this instance, you will be advised by email or telephone, and a refund on the total order amount will be issued.


Physical goods may be delivered by Australia Post and/or other reputable courier companies. Delivery may take between 2 and 21 days, depending on the delivery option. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of https://hotelproductssupplies.com.au.

Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you.

There may be occasions where your full order may be delivered through multiple deliveries and or delivery channels. This may occur if the goods within your order are stored at different locations.


https://hotelproductssupplies.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of https://hotelproductssupplies.com.au.


We will not be held responsible for failing to contact you, nor fulfilling your order if you supply incorrect payment, contact, and / or delivery details.

While we will try to contact you if there is a problem, orders will not be fulfilled:

  • where incomplete delivery and contact information is provided
  • where fraudulent activity is suspected / identified
  • if and when incorrect payment details and incomplete delivery and contact information is provided
  • where accurate payment details are supplied but funds are not approved
  • where payment from your nominated payment method have not been received
  • where a incompatible postage and handling voucher number has been added to an order.


https://hotelproductssupplies.com.au may from time to time provide on its website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between https://hotelproductssupplies.com.au and the owners of those websites. https://hotelproductssupplies.com.au takes no responsibility for any of the content found on the linked websites.

https://hotelproductssupplies.com.au’s website may contain information or advertisements provided by third parties for which https://hotelproductssupplies.com.au.  accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.


At https://hotelproductssupplies.com.au, we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. https://hotelproductssupplies.com.au respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.

You may change your details at any time by advising us in writing via email. All information we receive from our customers, is protected by our secure servers. https://hotelproductssupplies.com.au’s secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data https://hotelproductssupplies.com.au collects is secured against unauthorized use or access. Credit card information is not stored by us on our servers.


https://hotelproductssupplies.com.au does not and will not sell personal or customer information.

We may however use customer information to inform our marketing and discover similar cohorts of people that might be interested in products.  Your information may be used to also create marketing statistics, identify user demands and to assist it in meeting customer needs generally.

Data such as phone numbers or emails may be provided to Facebook to build a custom audience and or look alike audience with its data matching process for the purpose of marketing for https://hotelproductssupplies.com.au. In accordance with Facebook’s terms, this information will not be shared with third parties or other advertisers and will be deleted promptly after the match process is complete.

In addition, we may use the information that you provide to improve its website and its services but not for any other use.


https://hotelproductssupplies.com.au may be required, in certain circumstances, to disclose information in good faith and where https://hotelproductssupplies.com.au is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.


Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.


This agreement and this website are subject to the laws of NSW and Australia. If there is a dispute between you and https://hotelproductssupplies.com.au that results in litigation then you must submit to the jurisdiction of the courts of NSW.

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